We deal in smiles, relaxation, freedom and better relationships!
If you and your horse are not smiling when you first use your Nurtural Bitless Bridle, call or e-mail us right away! We can help to make your Nurtural the success that everyone else reports. See our Customer Comments!
If your horse does not love the Nurtural, it’s usually a fitting problem, or you may need a few hints on how to get your horse accustomed to new equipment over a few lessons/rides. Remember, this is another tool in your tool box! Be sure that this is the bitless bridle that makes the most sense to you before you invest in it! Changing your mindset changes everything!
WRONG SIZE: Bridles may be exchanged for size within 30 days, if the bridle is new and unused including tags. Measure carefully – you pay the shipping if you order the wrong size!
MATERIAL DEFECT: Bridles will be replaced in the event material defects are found within 30 days – Leather bridles will sometimes need to be conditioned upon receipt, stiff leather is not considered a defect.
Note: As of August 15, 2011, we no longer offer an unconditional warranty. This bridle is well proven with over 10,000 happy customers worldwide. Switching to bitless is a largely a matter of changing your mindset, the website contains much information as well as videos that will help you decide if the Nurtural Bitless Bridle makes the most sense to you. For hygienic reasons, we are not willing to resell bridles (as new) that have been on horses, especially with our grippy noseband that may be difficult to clean sufficiently to resell as a new product. So, as with any other well-proven tack, please make sure you are committed to make it succeed for you.
RETURNS: You must email (firstname.lastname@example.org) or call 877-877-5845 for a Return Authorization. The Return Authorization will contain the address to which the bridle should be returned as well as instructions to assure you pay no additional fees. Returns must be mailed to the address on the Return Authorization do not return to the address on the box in which your bridle was shipped unless instructed to do so on the Return Authorization.
In the circumstance that the bridle is new and unused including tags still attached within 15 business days of being received: 90% of the purchase price will be refunded (10% restocking fee) upon receipt of the bridle at the address on the Return Authorization.
If you have tried the bridle and you’ve decided it just isn’t going to work for you even after consulting with us at Nurtural Horse, then 50% of your purchase price will be refunded upon receipt of the used bridle and the bridle will be donated to a rescue of our choice provided the bridle is returned as clean as possible with very little wear and tear showing on it.
- Toll free in Canada and USA: 1-877-877-5845